SHIPPING

All orders placed on thephylife.com abide by the below shipping commandments.

  • Shipping is free for pre-paid orders above Rs. 399. Cash-On-delivery options may vary depending on your location. Additional shipping charges (if applicable) are shown to you at the time of check-out.
  • We ship Monday to Saturday, excluding public holidays. Transit time to destinations depends on courier loads, local conditions and a variety of other factors, although the estimated transit time is 3-5 days in most cases.
  • We ship through multiple logistics partners including Blue Dart, FedEx, Aramex, Delhivery, Ecom Express & DTDC.
  • To ship products to different addresses, you will have to place multiple orders. Each order can be shipped only to a single destination address specified at the time of payment for that order.
  • If a product you have received is not in good condition, or if the packaging is tampered or damaged, please do not to accept delivery of the package. Call us on , or send us an email at hi@thephylife.com, mentioning your order reference number, stating the issue and we shall ensure that you receive a replacement at the earliest.
  • Please note all items (including gifts) are shipped with an invoice mentioning the price, as per Indian Tax Regulations.
  • We try our best to accommodate special requests (such as expedited delivery, delivery at certain times of the day, deferred delivery), but we cannot guarantee fulfilment by our courier partners. For more information you can call us on or send us an email at hi@thephylife.com.

CANCELLATION

If you wish to cancel an order, please let us know within 3 days of placing the order or before delivery - whichever is earlier! get in touch with us here

RETURNS

We hope you love our products as much as we do and never need this page! But, if you’re dissatisfied for any reason, our return policy is pretty no muss-no fuss.

What are the conditions?
a. The product must be returned within 7 days of receipt.
b. We only accept returns where less than 1/3rd of the product has been used, and with the original packing materials, so that return transit is safe for our delivery partners.
c. This return policy does not apply to free gifts and promotional merchandise.
d. We reserve the right to not honour return requests that we determine to be fraudulent / mala fide and the decision of Phy in this regard will be final.
e. Lastly, this return policy is only valid for products purchased directly from thephylife.com.

What should I do if I want to return a product?
In the rare instance that you are unhappy with a product, simply drop us an email at hi@thephylife.com with your name, telephone number and a convenient time to call. One of our product advisors will call you to understand the issue better and provide you instructions on shipping the product back to us.

How do I send the product back to you?
You do not need to worry. We will provide you easy instructions for safe packing and shipping.

How and when will you refund the amount?
We will process your request within 3 working days of receiving your product at our facility. The amount (less shipping & handling charges) will be refunded in the form of equivalent value store gift coupons that can be used on thephylife.com. Please note that cash refunds will not be issued under any circumstances. 

Prices, policies and other information on this website are subject to change without notice. Should you have any queries feel free to drop us a mail at hi@thephylife.com or call us at .